Literature on effective interventions to prevent and manage bullying at work

General comments on evaluation

It appears that there are few, if any, ‘formal’ evaluations of bullying intervention programmes. For example, the recent HSE Research Report 024 reviewing supporting knowledge for stress management standards (Rick et al, 2002) found no studies examining evidence on interventions to reduce the bullying/harassment stressor.

Informal discussions with delegates at the recent Economic and Social Research (ESRC) seminar confirmed that there is a lack of evaluated interventions. There are many reasons why evaluations are seldom carried out. For one thing, it is often problematic to ensure an appropriate level of scientific rigour in the workplace. However, researchers are starting to acknowledge that some scientific rigour will have to be sacrificed if any evaluation is to be carried out in ‘the real world’.

The measures used to indicate the success of an intervention were discussed at the ESRC seminar, and delegates noted that ‘higher order’ measures such as social competency and selfefficacy may be useful to evaluate success. Delegates noted that the use of diary studies and examining the content validity of an intervention by use of expert panel could be useful methods of evaluation.

General comments on interventions

One of the strongest messages that came out of the ESRC seminar was that the organisational or team context is crucial when designing a bullying intervention. It was also considered vital to motivate people to engage in the intervention – measures must have a positive outcome for employees. [How much money they will save and how more productive the workforce will be] For many, the main aim of an intervention is to ‘do things to create a positive psychosocial work environment’.

Problems with interventions

Some authors (e.g., Rayner, Cooper and Hoel, 2001) have noted that interventions aimed at increasing employee control over their work have been difficult to implement in reality. There may also be problems with initiatives aimed at management level as they might serve to reinforce management control (a potential antecedent of bullying). [One way or another, management does control the process - with or without early intervention]

Initiatives aimed at the selection arena (i.e., selecting out bullies) are also problematic as selection tools can be unreliable and bullies can find ways around them. [They may even claim discrimination...]

Do organisational interventions work?

There are few evaluations that have addressed the impact that an organisation’s bullying interventions/policies/actions have on the ‘targets’, bullies, or other workplace outcomes. This in an area that needs much more work. Some suggestions include auditing bullying policies, exploring what blocks senior managers from tackling bullying.

From: Health and Safety Laboratory,Bullying at work: a review of the literature, 2006. Project Leader: Johanna Beswick. Author(s): Johanna Beswick, Joanne Gore, David Palferman (HSE). Science Group: Human Factors
----------------------------------
So much for early prevention...

However, they got it right with the suggestion to include (external, we hope) auditing of bullying policies - and this should include the keeping of records.

What blocks senior managers from tackling the bullying? They are the problem! 'Leadership' and 'emotional intelligence' workshops for this lot have little - or negative - measurable impact on positive change.