Managers lacking trainingJoan Donegan, of the Irish Federation of University Teachers, says it is dealing with fresh allegations of bullying and harassment every month of the year.
“If management are not trained on how to deal with bullying and harassment cases, they can – without realising it – cause more harm. In-house training for HR and support staff is essential and more cost- effective,” she says. “Investment in a qualified external mediator, although expensive, is worthwhile if staff are not trained. Spending money on consultants to conduct investigations is very expensive, and the outcome from such processes is rarely helpful in healing the hurt between the parties.”