August 21, 2007

Most of the training they get to become managers is futile

Wayne Hochwarter, a Florida State University business professor who has studied workplace dynamics extensively, has a theory on why there are so many bad managers: A lot of them were promoted because they were competent at their former job - say, selling cars - but don't have a clue how to manage other people selling cars.

Then, most of the training they get to become managers - which isn't a lot, because training budgets are shrinking everywhere - is futile.

"They do not train them to effectively interact with people," Hochwarter said. "They train them to know who to call if Charlie slips in the warehouse and breaks his ankle."

Fast Facts:

What the study found

Wayne Hochwarter, a professor at Florida State University's business school, oversaw a recent study of more than 700 workers and their opinions on how their bosses treated them.
Among the findings:
- 31 percent said their supervisor gave them the "silent treatment."
- 37 percent said their supervisor failed to give credit when due.
- 39 percent said their supervisor failed to keep promises.
- 27 percent said their supervisor made negative comments about them to other employees or managers.
- 24 percent said their supervisor invaded their privacy.
- 23 percent said their supervisor blames others to cover up mistakes or to minimize embarrassment.


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